First Visit:
Phoned in my order, picked it up using my Domino's incredible $3 heat bag.
Purely Awesome. Exceptional gourmet quality, simple & relaxing decor, friendly customer service girl. Psst...try the Chicken Alfredo pizza....
Second Visit:
Received a professional restaurant mailer. Dropped by and checked out the full order board. Love the write-in-different-colored-chalk style. Fairly knowledgeable staff. Viewed suspected owner working the dough. Repeated eye contact. Didn't offer a smile or hello. Waited too long for the pizza, but I knew it was worth it. Olio's even did a half 'n half for me (two pizza themes on one pie.)
Third and Last Visit:
Called ahead for order to be picked up later in the day. Arrived 15 min prior to when pizza was supposed to be coming out of the oven-saw it sitting on a wire shelf, no heat protection surrounding it. Inquired how long the pie had been sitting, teenage order taker responded".. about 10 minutes."
Are you serious. A lengthy discussion ensued between order taker, owner and me, where eventually I, as the customer, was wrong for calling my order ahead.
I'm sorry, what? If your business didn't do that then:
A: Shoulda let me know when I phoned in my order AND before I planned my supper time around it.
B: Consider WHY you don't offer that service. Is it lack of communication, planning, poor kitchen management, laziness, what?
C: Grovel at my feet for the many mishaps and offer me a free, fresh, hot pizza of my choosing.
I walked out sans the semi-cold pizza.
The only reason, I repeat, ONLY reason I would go back here is the excellent quality of the pizza and ingredients. Maybe I'll give me a year to cool off. I am very disappointed in the owner and her lack of responsibility in problem solving and acknowledging guests.
GRADE: C-
Olio's Pizza & Pasta
#1, 9016-100 Ave
250.262.3282
2 comments:
Agreed... Olio's has awesome pizza, but the wait times are terrible. I usually go the opposite way... if they tell me it'll be 30 minutes, I give 'em 40. Twice I've ordered for pick-up and they've forgotten/lost the order! I've talked to the owner and she said wait times should decrease as they are putting in new equipment, but I'll believe it when I see it. Great pizza though.
I think it has been awhile, have you tried to go back.
I must say that I and our office orders pizza from Olio's almost on a weekly basis and haven't any issue.
I will admit though, I have gone a couple times for slices at lunch and had to wait for someone to appear. The owner did tell me if that happens again to right the bell on the counter.
Post a Comment