Monday, July 12, 2010

Dear Food-Lovers,

Hopefully the word is being spread around FSJ that we want better quality in food, prices to match and good service. Period. I will be writing less reviews and spending more time with our up and coming new baby!

Quite frankly, I'm running out of creative ways to say, "Your restaurant bites." So until something halfway decent rolls my way I don't think I'll have the gusto to write about it. Check back every once in awhile and here's to great eating!

Cheers,

The FSJ Food Critic

P.S. Email me if you have an exceptional dining experience! I wanna hear about it.
P.P.S. Places I will never write about because there is just too much bad: Q Spot or Spot...I can't decide what their name is; Mastaro Sushi and Centre Dining.

Thursday, May 27, 2010

Tim 'n Tyc's

"Rumor has it--Best Food in Town."

With a self advertisement like that parked in front of their old location, you know they were just asking for me to walk in the door.

In fact, previous to that display my spouse actually picked up a few different stir-fries and I remember liking them and slightly comparing them to Wok Box. But of course the price was too high for the actual party in my mouth so I didn't return.

But then there's the sign. And of course I'm a sucker for a good debate. So in I went to the new location on 100 Ave (the former Ship to Shore place.)

The good:

To my eye this place is sort of on the "dive" side. I mean, there's a slight organization to their chaos, but overall it falls into that category. It's clean, earthy, hippy, friendly, chill, West Coast vibe. And so are the owners/operators. They're not bad to look at either. The menu is small--remember my mantra? Less is more.

You can walk in anytime except 2-5 pm, usually be greeted by one of the Husko brothers and choose your own seating. The menu is short and concise and written in the ever-growing popular chalkboard style. It's readable. Seating is refreshingly different and spacious and the decor fits the owner's personalities. Nice artwork on the walls. Great flooring complete with peace signs burned in for effect. There's even an unusual-shaped fish tank hanging out at the entrance. Tyc (pronounced "Tike") smokes all the meat out back. They're passionate about their food and Ukranian heritage.

The not-so-good:

I'm not sure what the food laws are here in Canada, but I'm hoping there's a high standard. Aren't you? I've heard a few different local tales of food law violation. In other words, if you knew what a restaurant was doing, you wouldn't be going back.

My first impressions: I couldn't tell if the main/bar counter was for food prep, order taking or for customers to put their hands on while looking into the kitchen. Because really, there was paraphernalia leading back to all three ideas. Which leads me to another question: where does one order anyway? Because the till is at the door and the menu is above the kitchen. Still baffled by it.

The most surprising was the lack of aprons and gloves. Sanitation. Mr. Door Greeter also felt free to saunter back into the kitchen and start preparing food. Touching the vegetables with his hands. I know he didn't wash before doing that. Ms. Kitchen Prep was in her hoodie at the bar counter I previously mentioned and rolling up wrap-like concoctions. In front of me. Everyone was sans disposable gloves and hair nets.

Look. Treating your restaurant like it's your home kitchen is not a good idea. And it is against the law where I'm from. Your best buds aren't coming over for a beer and good meal. These are your customers and they are paying you to do what you do. If not, you will no longer be doing what you do. Lackadaisical attitudes regarding hygiene will shut you down faster than poor money management. Capeche?

The food:

Tyc, the chef de jour? I'm not sure, but he was sure enthusiastic about describing his chalk board menu. Not being familiar with the place or their style of cooking I was slightly overwhelmed at how much info he was throwing my way.

Tip: Customer never been before? Suggest 2-3 items, described in detail, including the hows and whys of the preparation process. Sell your product. Any dummy can read a menu, but if you can tell a short story and whet their appetite? Sold.

Back to Tyke. So I say: "I'll have two of your Best Whatever, to go." I could tell he'd never had that request before. He was slightly flustered and mentally grasping for ideas. But he went to work. With me watching. Food -lovers, if you're feeling adventurous and can take pretty much any flavour, spice, combination, this type of ordering will inevitably test the skill and quality of the restaurant staff. In this case, Tyc is both cook and owner.

I came back in 10-15 and snagged a bag full of the soup de jour, Chickpea and Tomato Curry, Seafood Stir fry and a Chicken Salad Wrap. My lunch tab was $32.00. For that price, it had better be good-bordering-on-make-me-salivate-until-I-can-eat-there-again.

The soup--hot, flavourful, broth-like, non-creamy base with hints of sweetness. The aroma is almost better than the bite. A nicely, satisfying curry dish.

The wrap--A nice presentation, great colors. Fresh, crunchy, a nice balance of savory and fresh veggies. Tortilla had a nice chewy texture. I would like to see grilled chicken in this item rather than canned. If 'chicken' is the first part of a title, there had better be a good amount in there and it had better be awesome. Tyc, try a grilled chicken--better flavour, color and overall appeal for this wrap. This menu item would not bring me back.

The Stir Fry--First of all, Jake told me it was the Seafood version. I received the Chicken Green Curry. Good thing I paid some attention to the menu before handing over control. This dish is a complete bomb. To be concise--very bland, very lacking in the meat department, very oily and the noodles were practically mush. Al dente, people! Al dente! Cooking noodles al dente allows for them to finish cooking by soaking up the accompanying sauce thus adding great depth of flavour. By adding a small amount of salt we cured part of the blandness, but really, this is not a great addition to the menu. I don't care if things are fresh. I would take Kraft dinner over this. How sad it that?!

The end:

For FSJ this is a great place. It's different in food, in appearance, in overall feel. It's local. Stacking T&T's against bigger city clientele? They would be hard pressed for survival. If they're going for the hippest place to have a sandwich, sure they would be competing with Whole Wheat & Honey Cafe. Food wise? I think they need a reality check. Sure you can use fresh ingredients and while that choice alone improves overall taste by leaps and bounds, HOW the ingredients are put together and finally marry is what matters ultimately. You wanna exclusively serve wraps? Awesome. Change your soup de jour so it's different every day of the year? Ambitious. Make sure each ingredient can stand alone. Do it well. Otherwise the final product is cheated and that means repeated reflections on cooking skill and operation.

GRADE: B. Cool atmosphere, okay food, great personalities.

Tim 'n Tyc's
10403 100th Ave
250.785.2525

Tuesday, May 18, 2010

From the Tip Jar

I want to see the local FSJ restaurants do THIS:

Guarantee Your Way to Attracting More First Time Customers
================================================================
One of our members is going to attempt what many would
consider a bold (or not so smart) move.

He's going to put a banner in front of his restaurant
that claims they have "the best Asian food in town or
your money back."

Several top restaurant marketing experts are big
advocates of offering a money back guarantee. They claim
it's attention getting and reduces the risk that people
might perceive who have never visited your restaurant.

Many operators are reluctant to make such a vow for fear
of being taken advantage of by people just wanting a free
meal, however, that's not the experience of the vast
majority of businesses who offer similar service or
product guarantees.

For example, here's Hampton Inn's pledge -

"Our friendly service and complimentary amenities are
all backed by our 100% Hampton Guarantee. If you're
not 100% satisfied, we don't expect you to pay. That's
our promise and your guarantee."

They've been making this guarantee as long as we can
remember and it's reported that substantially less
than 1% of their guests claim an unsatisfactory stay.

If you believe you've got really got great food, why
not step up with a bold guarantee, then get the word
out in all of your marketing materials. It may lead
to a stream of first time customers you can than turn
into loyal, long time guests.

================================================================

The 49er Steakhouse Diner

Overall opinion: LOVED IT. Let me say that again. Go to the 49er cause they rock GREEK FOOD.

They do calamari the right way. Breaded fresh and deep fried to order. Served with chopped onions and tzatziki for the Greek version....I recommend asking for a side of marinara and lemon wedges for an Italian experience. Those of you who've been with me since the beginning know how big a deal a proper calamari is to me. And I told our waitress so and also mentioned that I would come back to their restaurant just because of its greatness. Oh. Yes.

This is a VERY big deal. I'm practically jumping out of my chair to type this. AHHH!

Side note: previous owners were Greek.

Next in the line up was the Baby Back Pork Ribs, fries, gravy and veggies with Caesar salad. Also, a Chicken Souvlaki with rice, pita bread, tzatziki and Greek salad.

At this point I have high hopes. The waitress is nice, pleasant and wearing a (gasp) genuine SMILE, the calamari is heaven and I don't even care that the decor is peace country/former Greek/weird, plastic Italian man greeting me with the chalkboard specials.

Given that the 49er is a Diner/Dive I forgive many of these oddities ONLY WHEN the food makes up for it with legendary Mom 'n Pop flavour.

The short of it is this. Dish Numero Uno was a fail--burned fries (although they were freshly cut) and tough, tough pork ribs. Even a manly mouth with hunger pains couldn't rip the meat off quickly--though the accompany sauce was deelish with hints of apple and vinegar. By the time I had nearly finished my surprisingly good Greek meal, the man hadn't managed more than two bones of the full rack.

Side note: The Caesar side salad was surprisingly done well. A great dressing choice, real bacon diced on top, freshly cut greens, homemade croutons. I would have lightened up on the dressing amount and served it with a wedge of lemon.

After humming and hawing over a great experience so far my restaurant ninja skills kicked in and I finally said, "They have to know. Even if we loved everything else, they have to know these are not serve-able." The waitress was more than okay making sure my counterpart had something to his satisfaction and brought back a Spanikopita meal. Picture lots of phyllo pastry combined with spinach and gooey cheese. Served with all the fixin's of the Chicken Souvlaki meal.

Back to the food return. It sort of pained me to do this. What was this soft spot I had developed for an obscure, plain diner in my first 30 minutes of sitting within? Maybe it was due to the fact that the 49er had only three other occupied tables upon our Saturday night arrival. We had some great, uninterrupted conversation that was made even better by being the only remaining occupants a few minutes beyond that.

This elated me and worried me at the same time. Why? Because this first-time experience at a non-chain establishment is foreboding. This place WILL close if they don't have more business. Heck, they even closed earlier than their posted hours to save on labour and utilities. I'm seriously biting my nails. Right. Now.

Back to the food. Chicken Souvlaki. Grab some next time you're around there. Great flavour, tender, served on skewers. Rice is pretty bland and their homemade tzatziki is leaving something to be desired. It's missing something.....Greek herbs? The yogurty goodness is a little bit better than okay at this point. The pita bread is prepared nicely with a hint of butter. The Greek salad came complete with all the right ingredients and of course, the lovely kalamata olives and Feta cheese. Yum-o.

Our tab, sans gratuity, was around $50 bones. And we gladly forked it over. Not one other place (mainly full service restaurants) in FSJ could I honestly say that about so far.

GRADE: B+

Tips to improve: Waitress know your specials. Unprofessional to travel to the 'special board' not once, but twice to answer your guests questions. Also, it's tacky to repeatedly correct a customer on the pronunciation of a word. Especially if you're wrong. Greek is tricky so make sure you actually know the correct way to say something.

Figure out how to cook ribs. 'Nuff said.

Decent medium-sized menu. I would like to see it smaller....do less and do it well. None of the pre-frozen business (Chicken Cordon Bleu, etc.) Sure it saves time, but really, we can do that at home and save a load of money, too.

Do some advertising! I heard about the 49er through a few grapevines and that was only after making a stink about lousy places. Take away those coupons! Another foreboding notion. You start offering Buy One, Get One Free and you'll attract the clientele you don't want who don't come back without the coupons and you'll find yourself going under anyway. Wow, what a run-on.


The 49er Steakhouse Diner
8111 100 AVE
250.787.9292


Thursday, April 29, 2010

Curry et cetera, Pouce Coupe.

The good and the bad. TOGO STYLE:

Take out menu is home done. How can I tell? Anyone familiar with Word can notice it. Props for trying to keep costs down.....perhaps print it on heavier stock rather your average printer paper? Really, I'm stretching here. Go to Staples.

Odd hours. Open Wed-Sun (NOT Monday or Tuesday.) Look, if your business is FOOD you should open at least the five main business days of the week and Saturday. Being closed on Sunday is not taboo and is generally accepted everywhere. Culturally speaking, is M/T an East Indian thing? I don't know. But your restaurant is in Canada.

Get a soda machine. Selling soda by the can is tacky anywhere and everyone knows how much they're being ripped off.

Weird menu item: perogies. Look, we know they're Cheemo and no, they don't belong in an Indian restaurant. The fact that you're selling 10 perogies for EIGHT DOLLARS to a community rich in Ukranian heritage, it's sort of an insult. If they were homemade we might give you points for trying, but still, they're not Indian.

Great value for your dollar. We opted for buffet TOGO. Translation: load your container so it looks pregnant and is spilling out the sides. Oh yes. And the food was AWESOME!!! The items we took home were Chicken Curry (nice cuts of diced chicken, flavour was so yummy,) Keema & Peas (spicy and different, but balanced out the non veggie dishes,) Basmati Rice (delish anywhere,) Seasonal Veggies and Bhatura Bread (on the oily side.) For $20.99 including tax, we had about four pounds of Indian goodness. On top of that, the owners were NICE! We also snagged a sample of Fish Pakoras, which is a slightly battered white, flaky fish on the spicy side. A sample of Gulab Jaman (think soaking-wet Timbit) and Rice Pudding (think real rose-flavoured rice pudding. It's different.)

GRADE: B+ This place has HUGE POTENTIAL. First of all because they're doing the food right. Let me say that again. The food is as close to authentic as I would like (if not bang on) and the portions are great for amount paid! Plus you can order large quantities with advance notice. Can we say catering?!!

All I can say is: GO! But not on Monday or Tuesday (when you're heading back to FSJ from a weekend in Edmonton or Grande Prairie.) See Curry, Etc owners? Timing is everything.

Curry et cetera
250.786.5211
Bright green building on that weird "L" street corner in Pouce Coupe. Can't miss it.

Northwoods Pizza

First impression. I didn't believe the homemade crust claim. It looked too perfect. Too pre-frozen. Too I'm-trying-to-be-like-Pizza-Hut's-Dip-Dish.

But. The slice DID have the Teenage Mutant Ninja Turtle pizza drip going on. You know the one: pick up a hot, steaming slice and the pie just teasingly drops to your arm, you take a bite and the cheese is so thick is stretches and slides everywhere. It's really beautiful.

But, the cheese is really too thick. In fact, surprisingly, the cheese layer is almost as thick as the crust. And so it sits heavy in the stomach. But the delicious flavour is there. Basil in the sauce, thinly sliced meat that doesn't make you hurl because it's so processed. The dough actually tastes good. Light and heavy married together.

The ingredients are layered like only one other place I've seen. Royal Pizza. Oddly enough I was craving this Edmonton location's goodness that very day. Picture the fresh dough, then some sauce, the "toppings" and then the cheese. Oh yes, the very ingredients you ordered are not visible until you take your first, delicious, hot bite.

Our total price tag for two medium pies was $31.45 with tax. They had a special deal happening. Normally, one large 14" pizza would run you in the ballpark of $25 plus tax.

On their flyer they claim a 10% off pick up orders over $20--guess you have to make sure that happens, cause it wasn't on our receipt. But the flyer also says $2 for delivery. Does that mean you have to tip on top of that as well? I'm divided on the issue.

GRADE: B+ Overall, I would definitely come here again. I like Mom n' Pop places that do it right. But I would still choose Olio's pizza for overall taste and non-heavy factor. P.S. Olio's also has a mighty fine Donair. The onions and tomatoes are way too thick, but the meat and tzatziki taste delicious. About $10 per donair. Thought I'd give Olio's that plug since they are making an effort to improve.

Northwoods Pizza
10627 Alaska Rd
(In the Northwoods Inn)
250.787.9444

Wednesday, April 14, 2010

Silver Creek Cookhouse vs. Humpty's Family Restaurant


Battle of the Breakfasts

Silvercreek looks like a trucker's breakfast joint. It's even next to a tire shop (Integra Tire) that services big rigs (which happens to be a plus if your car is being worked on--go grab a pancake and hot chocolate while you wait!) The parking lot is unpaved and the place smells slightly old when you walk in. The decor isn't anything special.

But. Where the time is spent is on breakfast! I'm mostly okay with a dive as long as the food makes up for where nearly everything else is lacking. Sometimes, dives can be the best places to score a great meal.

I've been to this place a number of times over a handful of years. The smiles are plentiful. Those Silver Creek ladies run a happy show. And breakfast is hot and delicious. I wish I could order breakfast all day. I mean, who says the eggs should stop at 2 pm? I heart breakfast restaurants. By 'Breakfast Restaurant' I mean those places that specialize in the most important meal of the day. Generally, across the board, these places do a pretty job with breakfast. My fave at this joint is any combo plate that includes their eggs, potatoes or pancakes. Yum.

Silver Creek Cookhouse is on the pricer side. A group of four eating a full breakfast will run around $60+.

Humpty's

Here's the setting: Saturday morning. Family breakfast outing. High guest traffic. I expect somewhat of a wait to be seated. Nevertheless, a restaurant should probably be on top of their game, right?

This place is laughable It's supposed to be a FAMILY RESTAURANT and yet nothing about speaks of family to me. Sparse, thrift store decor. Something like TEN tables. The one and only time I've been to this chain and location was here in FSJ. With teenagers waiting on tables and practically running around with their heads cut off to the disgusting, foul-mouthed old men who make me want to sanitize my hands when they look at me...well, this isn't a place I'd bring my family OR myself back to. Ever. The food is less-than-mediocre. (Remember my Happy Breakfast Mantra? Not here.) The service isn't even service. I left NO tip and waited way too long for everything because of Ms. Chicken Head forgot everything we told her. Yup. Didn't write anything down. And then she forgot more things during our dining experience. Get this, she didn't even come back for our money. We could have walked out without paying, that's how chaotic this place was being run.

I think I'm a magnet for horrible and yet, in retrospect, humorous dining experiences.

Here's the thing:

I would like to see smaller menus. Have a handful of items to choose from and present them well. Big menus give the customer a chance to get lost, take longer ordering and thus backing up the entire process. Big menus offer a lot more room for staff error--kitchen mistakes, wait staff not knowing answers to basic questions, ordering mishaps, juggling too many fresh ingredients and countering waste.

What I want to see is a two-sided menu and that is all. You know what? You'll also figure out very quickly what your customers love and what they hate. You can rotate a few features every week/month and try on the chef hat that way. SImplicity is the key. Ever been to a home where every wall is covered with something? It's like your eyes don't know where to look and one can't appreciate any beauty. Rather there is confusion and chaos. Same with giant menu. Less is more. Really.

Silver Creek GRADE: B. Develop a small, awesome lunch menu (or get rid of it altogether,) stay open later, and keep up those smiles.

Open 6am -2pm
10104 Alaska Rd
250.785.4888

Humpty's GRADE: Fail. I will never recommend this place and never return. Anywhere. I don't care how many improvements you say you'll make.

Located somewhere along the Alaska Hwy. That's all I'm gonna say.